Privacy Policy

Last updated: 24/02/2026

Welcome to www.bookclubpayments.co.uk (“we”, “our”, “us”), operated by Worksoftware Limited. We respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Worksoftware Limited is the data controller for the purposes of personal data collected via this Site. We are responsible for determining how and why personal data is processed.

2. Information We Collect

2.1 Personal Information You Provide

When you register on our Site, contact support, or interact with agents, we may collect:

• Name
• Email address
• Phone number
• Agent identification or registration details
• Any messages or communications you send to us

2.2 Technical and Usage Information

We automatically collect certain information about your device and use of the Site, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited, time spent, and navigation paths
• Cookies and similar tracking technologies

3. How We Use Your Data

We process your personal data for the following purposes:

• To provide and maintain the Site
• To register and manage agents on the platform
• To communicate with you regarding support or account management
• To improve our Site, services, and user experience
• To comply with legal obligations

Important: We do not process or store payment card details. All payments are handled directly by the agents via Stripe.

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR for processing your data:

• Contract: processing is necessary to fulfil our obligations to users and agents
• Legitimate Interests: to operate and improve the platform, maintain security, and prevent fraud
• Consent: where you provide it for communications or marketing

5. Sharing Your Data

We may share your personal data with:

• Registered agents you interact with through the Site
• Third-party service providers for hosting, analytics, and email communications
• Stripe, for payment processing performed by agents
• Regulatory authorities or law enforcement if required by law

6. International Transfers

Stripe may process personal data outside the UK. We ensure adequate safeguards are in place, including standard contractual clauses approved by the UK Government.

7. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods depend on the type of data, typically up to 7 years for financial records and 2 years for account-related information.

8. Your Rights

You have rights under UK GDPR, including:

• Access your personal data
• Correct inaccurate information
• Request erasure of personal data
• Object to certain processing
• Request portability of data
• Withdraw consent at any time (where applicable)

To exercise these rights, please contact: support@bookclubpayments.co.uk

9. Cookies

We use cookies to improve functionality, analytics, and user experience. You can manage cookies through your browser settings. Cookies do not contain personal payment information.

10. Security

We implement appropriate technical and organisational measures to protect personal data. However, no system is completely secure, and we cannot guarantee absolute security.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “Last updated” date. We encourage you to review this Policy periodically.

12. Complaints

If you have a complaint regarding the processing of your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: support@bookclubpayments.co.uk