Book Club Payments Service

FAQ

Q. I purchased a voucher but forgot to use it; does it have an expiry date?
A. No, you can use the voucher at any time.
   
Q I no longer want to use my voucher, can I get a refund online?
A Unfortunately not, but you can exchange it for cash with your agent.
   
Q We have a number of book agents calling on us, how do I know which ones offer and accept your vouchers?
A Those displaying our logo (see above) will accept our vouchers.
   
Q I accidentally printed 2 copies of the voucher, what should I do?
A Simply destroy the second copy as it won't be valid; our systems will recognise that the voucher has already been used.