| Q. | I purchased a voucher but forgot to use it; does it have an expiry date? |
| A. | No, you can use the voucher at any time. |
| Q | I no longer want to use my voucher, can I get a refund online? |
| A | Unfortunately not, but you can exchange it for cash with your agent. |
| Q | We have a number of book agents calling on us, how do I know which ones offer and accept your vouchers? |
| A | Those displaying our logo (see above) will accept our vouchers. |
| Q | I accidentally printed 2 copies of the voucher, what should I do? |
| A | Simply destroy the second copy as it won't be valid; our systems will recognise that the voucher has already been used. |